betjij Privacy Policy

1 Introduction

This Privacy Policy ("Policy") sets out the basis on which betjij ("we", "us", "our", "the Platform") collects, processes, stores, and discloses personal data obtained from users ("you", "your") who access or use the betjij website at https://betjij.net and all related services offered therein.

betjij is committed to handling your personal information with care, transparency, and respect. This Policy is intended to give you a clear picture of our data practices so that you can make informed decisions about your use of the betjij platform.

This Policy should be read alongside our Terms & Conditions, which govern your use of the betjij platform in full. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail.

2 Data We Collect

betjij collects the following categories of personal data from users, depending on the nature of your interaction with the platform:

betjij does not collect or store sensitive personal data such as biometric data, racial or ethnic origin, religious beliefs, or health information beyond what is strictly necessary for compliance with responsible gaming obligations.

3 How We Collect Your Data

3.1 Data You Provide Directly

The majority of personal data held by betjij is provided by you directly at the point of registration, during KYC identity verification, when making deposits or withdrawals, and when communicating with our customer support team. This includes the identity, contact, and financial data categories listed in Section 2.

3.2 Automated Collection

When you access or use the betjij platform, we automatically collect technical and usage data through server logs, cookies, pixel tags, and similar tracking technologies. This data is collected to ensure the platform functions correctly, to detect and prevent fraudulent access, and to understand how users navigate betjij so that we can improve the experience over time.

3.3 Data from Third Parties

betjij may receive limited personal data from third-party service providers in the course of delivering its services. This includes identity verification data from KYC providers, transaction confirmation data from payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and game-session data from licensed game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. betjij only receives data from third parties that is strictly necessary for the delivery of its services to you.

4 How We Use Your Data

betjij uses your personal data for the following purposes:

• Account Creation and Management: To register your betjij account, verify your identity, maintain your account records, and provide access to all platform features.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, and to maintain accurate financial records associated with your account.
• Identity Verification (KYC): To comply with our obligations to verify that all account holders are aged 18 or above and to prevent fraudulent account registrations.
• Customer Support: To respond to your support requests, resolve disputes, and provide assistance with account and platform queries.
• Platform Security and Fraud Prevention: To monitor account activity for signs of fraudulent behaviour, unauthorised access, money laundering, or violations of our Terms & Conditions, and to take appropriate action where necessary.
• Responsible Gaming: To implement and monitor responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion where requested, and to identify patterns of play that may indicate problem gambling behaviour.
• Platform Improvement: To analyse usage data in aggregate in order to improve the performance, design, and content of the betjij platform.
• Marketing Communications: To send you promotional offers, bonuses, and news about betjij, but only where you have explicitly opted in to receive such communications. You may opt out at any time.
• Legal Compliance: To meet our obligations under applicable laws, including responding to lawful requests from regulatory or law enforcement authorities.

5 Legal Basis for Processing

betjij processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil our obligations to you under the betjij Terms & Conditions, including account management, payment processing, and service delivery.
• Legitimate Interests: Processing carried out to pursue betjij's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Legal Obligation: Processing required for compliance with applicable law, including identity verification, anti-money laundering checks, and responses to lawful authority requests.
• Consent: Processing carried out on the basis of your explicit consent, primarily in the context of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing already carried out.

6 Data Sharing & Disclosure

6.1 Service Providers

betjij shares personal data with carefully selected third-party service providers who assist in the operation of the platform. These include identity verification and KYC providers, payment processing partners (including mobile wallet providers and card networks), game content providers, and IT infrastructure and hosting services. All service providers are contractually bound to process betjij user data solely for the purpose of delivering services to betjij and to maintain appropriate security standards.

6.2 Legal and Regulatory Disclosure

betjij may disclose personal data to law enforcement authorities, regulatory bodies, or other government agencies where required to do so by law or in response to a valid legal request. betjij will endeavour to notify affected users of such disclosures where it is legally permissible to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of betjij's business assets, personal data held by betjij may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer and of any resulting changes to this Privacy Policy in advance of the transfer taking effect.

6.4 No Commercial Data Sales

betjij does not sell, rent, license, or otherwise commercially transfer your personal data to any third party for that party's independent marketing or commercial purposes. This prohibition applies absolutely and without exception.

7 Data Retention

betjij retains personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with legal, regulatory, and operational obligations. Specific retention periods are as follows:

• Account and Identity Data: Retained for the duration of the account relationship and for a minimum of five years following account closure, to meet anti-money laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five years from the date of the transaction, in line with applicable financial record-keeping standards.
• Communications Data: Support correspondence is retained for up to three years from the date of the last interaction to allow for dispute resolution.
• Technical and Usage Data: Retained in aggregated or anonymised form for analytical purposes. Non-anonymised technical data is retained for up to 12 months from collection.
• Self-Exclusion Records: Where a user has activated self-exclusion, records related to that exclusion are retained indefinitely to prevent re-registration during the exclusion period.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original information.

8 Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by the betjij website when you visit. They allow the platform to recognise your device on return visits, maintain your session, and collect usage information to improve the service.

8.2 Types of Cookies Used by betjij

• Essential Cookies: Required for the platform to function. These include session cookies that maintain your login state. They cannot be disabled without impairing your ability to use betjij.
• Performance Cookies: Collect anonymised data about how users navigate the platform — which pages are visited most, where users encounter errors, and how long sessions last. This data is used solely to improve betjij.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming tool configurations so you do not need to re-enter them on each visit.
• Analytical Cookies: Used to understand aggregate traffic patterns and platform engagement. betjij uses standard web analytics tools for this purpose. Data collected is aggregated and does not identify individual users.

8.3 Managing Cookies

You may control cookie settings through your web browser. Most browsers allow you to block or delete cookies via the browser's privacy or settings menu. Please note that disabling essential cookies will prevent you from logging into your betjij account. Disabling other cookie categories will not prevent you from using the platform but may reduce the quality of the experience.

9 Security Measures

betjij implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and betjij's servers.
• Password hashing using industry-standard cryptographic algorithms. Betjij staff cannot view your account password in plain text.
• Access controls ensuring that betjij personnel can access personal data only on a need-to-know basis relevant to their role.
• Regular security assessments and monitoring of our platform infrastructure for vulnerabilities and threats.
• Secure data centre environments with restricted physical access for servers holding betjij user data.
• Two-factor authentication availability for betjij account holders who wish to add an additional layer of login security.

While betjij takes data security seriously and applies appropriate measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights or interests, betjij will notify affected users as soon as reasonably practicable in accordance with applicable law.

10 Your Rights

As a betjij user, you have the following rights in relation to the personal data we hold about you:

• Right of Access: You may request a copy of the personal data betjij holds about you. We will respond to such requests within a reasonable timeframe.
• Right to Rectification: You may request that we correct inaccurate or incomplete personal data held on your account. Certain corrections may be made directly within your account settings.
• Right to Erasure: You may request deletion of your personal data. This right is subject to betjij's legal obligations to retain certain data for defined minimum periods as described in Section 7.
• Right to Restrict Processing: You may request that betjij limits its processing of your data to storage only, pending resolution of an accuracy dispute or a pending objection to processing.
• Right to Object: You may object to processing carried out on the basis of betjij's legitimate interests or for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (primarily marketing communications), you may withdraw that consent at any time without penalty. Withdrawal does not affect the lawfulness of any processing already carried out.

To exercise any of the above rights, please contact betjij support at [email protected]. We will acknowledge your request and provide a response within a reasonable period. We may request proof of identity before fulfilling certain requests to protect account security.

11 Children & Minors

betjij is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If betjij becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed. Any winnings or balances associated with a minor's account will be voided.

betjij supports parental control software as a supplementary measure for households where minors may have access to internet-connected devices. We encourage parents and guardians to use such tools alongside the platform's own age verification procedures.

12 Third-Party Links

The betjij platform may from time to time contain references to third-party services, game providers, or payment processors. betjij is not responsible for the privacy practices of those third parties. This Privacy Policy applies solely to data processed by betjij in connection with the betjij platform. Users are encouraged to review the privacy policies of any third-party service they interact with independently of betjij.

13 Updates to This Policy

betjij reserves the right to update this Privacy Policy at any time in response to changes in applicable law, platform functionality, or data processing practices. Where changes are material, betjij will notify registered users via the platform or by email. The date of the most recent revision is shown at the top of this document.

Continued use of the betjij platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you may request closure of your account by contacting support.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data betjij holds about you, please contact us using the following details:

betjij serves registered users across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all regions of Bangladesh. Our support team is available around the clock to address any data privacy concerns promptly and professionally.